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BOLSA
SONAE
SONAECOM
PSI 20
SON. SIERRA BR
0,404€
1.110€
4794,830
30.500R$
17/05/2012
-1,485%
-5.29%
-1,949%
-1.29%
Food Quality and Safety
Sonae takes special care to detect, take responsibility for and correct in a timely fashion any irregularities that may occur within the organisation. In order to implement continuous improvement in the services we provide, we encourage our customers to write to us with their comments, complaints and suggestions using:
- Specific forms for this purpose, available in all stores complete with a stamped addressed envelope;
- Complaints book in all stores;
- via the Internet to the Customer Support Department at:
Continente: ajuda@continente.pt
or via telephone on the following numbers: +351 707 10 66 66 (for Continente), +351 808 100 007 (for Worten), +351 808 100 008 (for Vobis), +351 229 561 600 (for SportZone), 222 454 000 (for Modalfa and Zippy)
Sonae values highly these contacts because the customer is giving the company the opportunity to resolve problems and identify areas for improvement that will directly benefit him and others who are affected in the same way.
Sonae also has an Ombudsman, who is available to employees and the general public.
The Ombudsman functions as an entity which complements the suggestions and complaints procedures. His/her function is to investigate in a timely fashion, claims, complaints and suggestions made by customers, suppliers and employees of the company. The Ombudsman can be contacted at the following e mail address: provedoria@sonae.pt or at the following snail mail address:
Apartado 4158 - 4461-901 Senhora da Hora, Portugal
Phone: +351 229 561 784 - Fax: + 351 220 164 662
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