Flag replacement product
2016 . Sonae MC
  • Customer Engagement
  • Challenge
    Promote the communication and knowledge about the substitute promotion products of the items that are missing.
  • Implementation
    Creation of two communication platforms, reusable, independent and complementary to each other: the first is placed with the promotional item missing and suggests the substitute item and the second is placed with the new item.
  • Results
    100 %
    Time reduction to identify the substitute item by the customer
  • Team
    Aníbal Ramos, Carlos Silva, Delfim Silva, João Maria, Ricardo Santos
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