I Call MO
2016 . Sonae Sports & Fashion
  • Process
  • Product System
  • Service
  • Challenge
    Improve the shopping experience in our stores and constantly attend to the needs of our customers in order to ensure they are completely satisfied.
  • Implementation
    A solution implemented in MO’s fitting rooms that allow the customer to know which fitting room is free, call store employee and from inside the fitting room, get the wanted item from the employees’ hands.
  • Results
    -30%
    Time reduction to search products and helping clients
    + 0.5%
    Increase sales in first 6 months
  • Team
    Diana Pinto, Joana Esteves, Elisabete Silva, Helena Moura, Maria Inês Cunha, Maria João Rosa, Rita Vasconcelos, MO Leiria Team
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