Izi Serve
2016 . Sonae MC
  • Customer Engagement
  • Service
  • Challenge
    A large number of customers in the store, who do not receive any personalized service.
  • Implementation
    A system that consists of a button, which the customer presses when they would like to receive some help. Our employees have a watch that then gives a signal, depending of the area where the customer is. The average waiting time is two minutes.
  • Results
    -50%
    Reduction in the client waiting time
    12,000
    Average annual number of calls answered in five stores
  • Team
    Aníbal Ramos, Carlos Silva Francisco Bizarro, Lurdes Vilaça, Miguel Andrade
This website uses cookies to facilitate the navigation of users.

The information stored in cookies is used exclusively by SONAE. See here our Cookie Policy.