Izi Serve
2016 . Sonae MC
  • Customer Engagement
  • Service
  • Challenge
    A large number of customers in the store, who do not receive any personalized service.
  • Implementation
    A system that consists of a button, which the customer presses when they would like to receive some help. Our employees have a watch that then gives a signal, depending of the area where the customer is. The average waiting time is two minutes.
  • Results
    Reduction in the client waiting time
    Average annual number of calls answered in five stores
  • Team
    Aníbal Ramos, Carlos Silva Francisco Bizarro, Lurdes Vilaça, Miguel Andrade
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