A large number of customers in the store, who do not receive any personalized service.
A system that consists of a button, which the customer presses when they would like to receive some help. Our employees have a watch that then gives a signal, depending of the area where the customer is. The average waiting time is two minutes.
Reduction in the client waiting time
Average annual number of calls answered in five stores
Aníbal Ramos, Carlos Silva Francisco Bizarro, Lurdes Vilaça, Miguel Andrade