Request for Schoolbooks On Time
2017 . Sonae MC
  • Process
  • Service
  • Challenge
    Delay on the launch of the schoolbooks’ requests and lack of knowledge of the reservations’ status.
  • Implementation
    With the rent of tablets in each store, the recording of schoolbooks’ requests is made in real time, in front of the customer and, furthermore, this system allows the customer to follow up on his own request.
  • Results
    100%
    Reduction of service delays
  • Team
    Helia Filipe, Eduardo Brandão, Ricardo Ribeiro, Teresa Oliveira.
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