2017 . Worten
  • Process
  • Challenge
    There were essentially two challenges to face: fulfilment stores were not responding to the SLAs that were set as goals for the preparation of Home Deliveries and Pick-up-in-Store orders; all the other stores were not responding to SLAs when they had to prepare Pick-up-in-Store orders for Sales Assistants. The stores could only identify the need to prepare an order via email and a dashboard, but these tools were not being consulted in constant and timely manner.
  • Implementation
    Implementation of smartwatches through which the order preparation notifications are sent to the collaborators. This tool allows them to identify the orders to prepare, quickly and in real time.
  • Results
    Decrease of the average order preparation time
    Decrease of the average time of preparation of a pick-up-in-store
  • Team
    Hugo Neves, Rita Figueirinha, Rui Santos, Nelson Menino, Mónica Ramos, Irene Martins, António Marques, Nuno Fumega, Jorge Brito, José Gonçalves, Emiliana Sampaio, Helena Santos.
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