Any questions, complaints or suggestions regarding any specific brand, as well as questions about franchising, partnerships and suppliers will not be considered either and must be addressed specifically to the corresponding website or contact. Sonae will not attend to any inquiries in that regard.
The Ethics Committee has jurisdiction to receive and forward reports involving members of the Governing Bodies, the Ombudsman, Investors in a broad sense and any other case it may consider appropriate. Without prejudice to the forwarding of irregularity reports by the Ethics Committee to the Statutory Audit Board, the communication of irregularities may be sent directly, in writing, to the Statutory Audit Board at the following address: Lugar do Espido, Via Norte, 4470-157 Maia.
The Ombudsman is in place to assist in the suggestions and complaints process by ensuring a swift response to grievances, complaints and suggestions presented by employees, customers or suppliers and other service providers.
The Ombudsman can be contacted at:
Apartado 4158 - 4461-901 Senhora da Hora, Portugal
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